Platform Rules

Users must provide accurate:

• identity information
• job information
• business information
• verification information

Do not impersonate another user.

Do not create jobs or offers in another person's identity.

Use the category that best describes the work:

• Waste Removal
• Transport A→B
• Relocation A→B
• Cleaning
• Other Jobs

Customers must disclose material working conditions before Operators make offers.

This includes relevant:

• access issues
• stairs
• lifts
• parking
• heavy or bulky items
• distance to vehicle parking
• unusual requirements

Operators are responsible for having whatever is required for the work they accept, including:

• licence
• registration
• insurance
• vehicle
• legal authorisation
• practical ability

Waste Removal Operators must comply with applicable waste-carrier and waste-handling requirements.

Do not use MOUVIE-T for:

• fly-tipping
• unlawful waste disposal
• illegal waste transport

Do not:

• spam jobs with offers
• submit misleading offers
• manipulate the offer system
• submit offers using another Operator's identity

Where a material aspect of an agreed job changes after Deal Confirmed, use the Change Request system where available.

This provides both parties with a record of what was proposed and accepted.

Do not use MOUVIE-T to send:

• threats
• harassment
• discriminatory abuse
• fraudulent requests
• spam
• malicious links
• malware
• unlawful content

Do not misuse another user's:

• address
• telephone number
• photographs
• personal information
• location information
• verification information

Information obtained through MOUVIE-T should only be used for legitimate purposes connected with the relevant marketplace activity.

MOUVIE-T must not be used to arrange unlawful activity.

Operators must not accept work they are not legally authorised to perform.

Reviews must reflect genuine experiences.

Do not submit:

• fake reviews
• fabricated claims
• reviews for jobs you were not involved in
• threatening or discriminatory reviews

Use MOUVIE-T Support for issues involving:

• another user
• a job
• an offer
• a Deal
• a Change Request
• technical problems
• disputes

Serious emergencies or immediate threats should be reported to the appropriate emergency or public authority rather than relying solely on MOUVIE-T Support.

Serious or repeated violations may result in:

• warnings
• restricted functionality
• suspension
• removal from the platform

During Closed Beta:

• new accounts may be activated automatically for testing
• activation does not mean identity/documents are verified
• verification requirements still apply by job category
• functionality may change
• temporary bugs may occur
• testers should report unexpected behaviour

Temporary automatic account approval is a beta-testing feature and may be removed when the normal Operator approval process is restored.